Greystoke Surgery

Morpeth NHS Centre, The Mount, Morpeth, NE61 1JX

Making GP Practices More Welcoming

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We are currently reviewing a ‘Making GP Practices More Welcoming’ document produced by Contact, for Families with Disabled Children. This highlights areas GP practices can make improvements upon.  If you would like further information, please do not hesitate to contact us.

GP online services

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Sign up to GP online services and you’ll be able to use a website or app to:

  • book or cancel appointments online with a GP or nurse
  • order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
  • view clinical correspondence such as hospital discharge summaries, outpatient appointment letters and referral letters For more details please see link:
  • The service is free and available to everyone who is registered with a GP.

For more details please see link:

https://www.nhs.uk/nhsengland/aboutnhsservices/doctors/pages/gp-online-services.aspx

Patient Online FAQs

Electronic Prescribing Service

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If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP.

EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.

What does this mean for you?

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).
  • your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you.  You don’t need a computer to do this.

The following website and patient information leaflet may also be useful:

https://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Pages/eps.aspx

https://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Documents/eps-patient-information-sheet.pdf

If you’re interested in the above service, please ask our reception team for more information.

Greystoke Telephone System

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As previously advised, the surgery has increased the number of lines into the surgery to help cope with demand, along with the number of admin to answer the calls. A Patient Participation Group member recently raised a query around patients not being able to get through to the surgery at very busy times, and receiving a message like – ‘your call cannot be connected’.

The PPG had wondered if our phone provider could add a message along the lines of ‘the lines are busy at the moment, please try again later’. We have spoken with IT Telephony and they advise that we could have a message like one above – but – this will incur a cost to the patient to hear the message as the lines have to connect and are chargeable.

We have considered this and we don’t want patients to incur any charges in possibly hearing messages at busy times, so have decided to leave the service as is. We do not want to leave some patients in a position of not having enough credit / minutes to phone the surgery.

We hope you consider this to be a reasonable course of action.