Zero Tolerance of abuse of Greystoke staff
We are saddened to need to raise this again and wish to thank the majority of Greystoke patients who behave appropriately when they contact the surgery. Unfortunately a minority do not, and this is having an increasingly detrimental effect on the well being of our hard working staff, and even contributing to staff resigning from the office, which only makes it harder for the remaining receptionists to answer the phones quickly. We know it is very frustrating when you can’t always access an appointment when you contact us, and we are doing our best to address this within the confines of the funding we receive. However, this is no excuse for some of the behaviour a small number of our patients subject Greystoke staff to. Imagine how it would feel to have phrases like ‘you are just a minion,’ ‘you are useless’ and ‘if I die it’s your fault’ shouted at you when you are working tirelessly in a very difficult job.
Behaviour like this will not be tolerated and can result in being removed from our patient list.
Thank you once more, to the overwhelming majority for your patience and understanding, and the many emails, comments and letters we receive each week praising our people and our services, this means a huge amount to us all.
Greystoke Partners