IMPORTANT NOTICE
Along with the other practices in the area we will be closed for staff training on Thursday 24th October from 1pm. Online triage requests will be turned off at 12pm to allow us to deal with them before we close.
All extended access appointments after 6pm will go ahead as normal.
Thank you for your co-operation.
New Telephone System
Today we are changing over to a new telephone system. We have been told the change over will be minimal so we are hoping this will not cause any disruption to our patients.
The new phone system will offer a call-back facility if you have been waiting a length of time or if there are people ahead of you in the queue. Using the call-back facility still retains your original place in the queue but will save you waiting.
All requests are still to be submitted via the online triage form.
Thank you for your patience.
Dear Patients
When speaking with our administrators on the telephone, they often need to ask you for medical information. This is to provide our clinicians with the right information to be able to deal with your problem most effectively and efficiently.
Thank you so much for your help in this matter.
GP Partners
Vaccination Update
We have had an excellent response to our RSV vaccination programme with almost 400 patients vaccinated so far. Those eligible have all been sent invitations and if you are yet to book an appointment, please get in touch with reception this week.
We will be starting our flu and covid combined clinics in early October and it is advised that RSV is not given at the same time where possible. Any patients wishing to have RSV after the flu and covid vaccination, can be booked in at a later date.
Please remember that we order your individual flu vaccines a year in advance, so it helps to support the practice if you come to us to have them. Income from vaccines is then reinvested n the Practice.
New Medical Students
It’s that time of year again – a fresh new batch of medical students will be joining us from Newcastle University as part of their training to become doctors. Their education is greatly enhanced by the interactions they have with our patients so thank you so much for your continued enthusiasm and support in that respect. If anyone would be willing to be called upon to come into the surgery to have students practice their skills in talking to and examining patients, I’d be so grateful if you would let me know via email ga84021@nhs.net or by speaking to reception.
Thank you!
Dr Marshall