Greystoke Surgery implemented a new system in May 2023 for getting an appointment at the practice as we were aware of difficulties and possible inequalities for some patients with the previous system of telephoning and needing to be seen on the same day. The demand was such that when patients were calling, they were very quickly being told that the surgery had had to go to ‘urgents only’ for that day and to call back the next morning.
The new system requires a patient to complete a simple online form (this is done by receptionists for those patients who have no online access or not able to complete it themselves). The form is reviewed by a GP and the appropriate appointment given. This may be a telephone call or face to face slot either that day if urgent, or in a few days or weeks if can wait, to help those who can’t always make a same day appointment at short notice.
Please find below, patient survey results: